Customer Charter

We took the scenic route over the last decade and a half, visiting every customer where possible, gaining and insight of their business, staff, customers and general requirements, listening to their ideas and complaints, every day is a school day when you visit a customer.Devising a customer charter is easy enough after that, Provide a good reliable service at a price that works and be available.

 
Low cost flat price package Agreement
 best possible service with available support
You owe us nothing go anytime

1. Authorisation

VoIP Technologies Limited is authorised by Comreg since 2007 to conduct electronic communications under section 4(1) of the European Community (Electronic Communications Networks and Services ) SI No 306 of 2003, we are authorised to operate throughout Europe

2a. Privacy and Confidentiality 

We will never share your data with a 3rd party for marketing purposes or unfair gain. We will only share your data with government agencies, if instructed to do so and our commercial partners to conduct our business in a proper manner.

2b. Privacy and Confidentiality 

We collect and store the following data.name and address and  some commercial details
any details not directly relevant to providing and  processing your telephony service are stored offline.

2c. Privacy and Confidentiality 

Our system is closed source adding further protection to your data,but due to the public nature of the internet confidentiality can never be absolutely guaranteed. We continually monitor our networks 24/7 /365 and will take all measures to protect against any perceived threat.

3. Fair use policy

We offer unlimited usage for regular Home Phone and Business users. We will always act in the best interest of our existing customers.

All Rights Reserved.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         


4. Reliability of service

Our core network is based upon a closed source class 5 telecom switch with full redundancy resulting in a core network up time since 2010 of 99.999%. Faults and quality issues although rare are part of the telecoms eco system and you should be prepared for a couple of brief outages every year.

5.Acceptable use of service

Only reasonable and legal usage is allowed on our network, anything otherwise will result in immediate termination of your service and the appropriate authorities will be informed where necessary.

6.Indemnity

 You will find us harmless for any loss incurred or suffered to you or a third party howsoever caused by your use of this service.

7. Applicable Law

These terms are governed by the laws of the republic of Ireland. All disputes when necessary will be settled in Irish courts, but it will never come to that.

8. Emergency calls

VoIP by its non geographic nature and dependence on power is NOT suitable  for emergency calls and you should keep a back up mobile at hand. That said Voiptel is open for emergency calls. 

9. Premium Numbers

This service is not open for premium numbers or numbers that we and our partners may class as premium.Please never hesitate to contact us with any issues here, as we will always try to accommodate

10. Payment

All installs must be paid for in advance  or subject to a premium of 20%
All monthly accounts paid in advance by direct debit only.
We will bill the month you join pro rata

11. Cancellations

Cancel anytime, One month in advance ideally, account settled in full hopefully, but we really don't want to see you go.

12.Pricing

Most of the pricing is on our websites anything bespoke we will price in advance of any transaction, we like to avoid confusion, it makes it easier to get paid.

13.  Complaints proceedure

For any complaint, please contact us.
by phone   021 2439210 9am to 9pm M-F
by email  mcetwomey@voiptel.ie
Please state,name, eircode,landline number
and nature of your complaint

13b. cOMPLAINTS pROCEEDURE

Our aim is to resolve your complaint immediately. In every case we will respond by next day with a resolution ETA  or an alternative solution.

13C. Complaints Escallation 

Should you wish to escallate your compalint to Comreg  as is your right, we will provide a refence number.

Our contact details

Voiptel,Unit 15d Euro Business Park Little Island Cork T45K302
021 2439210mcetwomey@voiptel.ie

© pioneers of commercial VoIP 2007 - 2024